At POKT, we maintain strict quality control to ensure every product meets our standards before it reaches you.

Returns Policy

All sales are final.
We do not accept returns, exchanges, or refunds unless the item received is:

• Damaged
• Defective
• Incorrect (wrong item received)

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve your request quickly, include:

• Your order number
• A clear description of the issue
• Photos of the item and packaging

Once reviewed and approved, we will arrange a replacement at no additional cost.

Refunds

Refunds are only issued in cases where:

• A replacement is not possible, or
• The issue cannot be resolved through a replacement

Approved refunds will be processed back to the original payment method.

Order Cancellations

Orders cannot be cancelled once they have been placed and processed.

Shipping Costs

Shipping fees are non-refundable, unless the return is due to an error on our side (damaged, defective, or incorrect item).

Contact Us

For any issues related to your order, please reach out through our official contact channels and our team will assist you promptly.