Privacy Policy

Privacy Policy

This Privacy Policy describes how POKT collects, uses, and shares your personal information when you visit, use, or make a purchase from our website.

By using our website, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

1. Who We Are

POKT
Dubai, United Arab Emirates
Email: support@poktofficial.com 
WhatsApp: +971502743234

2. Information We Collect

When you visit our website or place an order, we may collect certain personal information, including:

• your name
• billing and delivery address
• email address
• mobile number
• order details
• payment-related information
• customer support messages or inquiries
• device information
• IP address
• browser information
• website usage and interaction data

We may also collect information when you contact us, sign up for marketing communications, place an order, request support, or interact with our website.

3. How We Collect Your Information

We may collect your information in the following ways:

• when you place an order
• when you contact us by email, WhatsApp, phone, or website forms
• when you sign up for email, SMS, or WhatsApp marketing
• when you browse our website
• through cookies, pixels, analytics tools, and similar tracking technologies used on our store

4. How We Use Your Information

We may use your personal information to:

• process and fulfill your orders
• arrange delivery
• communicate with you about your order
• provide customer support
• send service-related updates
• detect, prevent, and investigate fraud or misuse
• improve our website, products, and customer experience
• analyze store traffic and performance
• send marketing communications where you have opted in
• allow you to opt out of communications when you no longer wish to receive them

Customers may opt in and opt out of marketing communications by email, SMS, and WhatsApp.

5. Payment Information

When you make a purchase, your payment information is processed through third-party payment providers and platforms used on our store. Available payment methods may include card payments and cash on delivery, depending on checkout availability and fulfillment options.

We only use payment-related information as necessary to process orders, manage transactions, and prevent fraud.

6. Shipping and Fulfillment

To fulfill your order, we may share the information necessary for delivery with our logistics and fulfillment partners, including your name, address, phone number, and order details.

Our shipping and fulfillment partner may include Quiqup for UAE delivery services.

7. Marketing and Advertising

If you choose to opt in, we may send you promotional communications by email, SMS, or WhatsApp.

We may also use advertising and analytics tools, including:

• Shopify tools
• Meta Pixel
• Google Analytics
• similar tracking and performance tools

These tools may collect information about your interaction with our store, such as pages viewed, products browsed, cart activity, device information, and general website behavior, in order to improve performance, measure campaigns, and support remarketing activities.

You may unsubscribe from marketing communications at any time by using the unsubscribe option where available or by contacting us directly.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

• keep the website functioning properly
• remember customer preferences
• support checkout and store functionality
• understand how visitors use the website
• improve website performance
• measure advertising effectiveness
• support marketing and retargeting

You can usually control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Sharing Your Information

We do not sell your personal information to third parties for cash consideration.

We may share your personal information with trusted third parties only where necessary to operate our business and provide our services, including:

• Shopify and related store infrastructure providers
• payment processors
• delivery and fulfillment partners
• analytics providers
• advertising and marketing platforms
• customer support and communications tools
• legal, regulatory, or government authorities where required by law or to protect our rights

We may also share information where necessary to investigate fraud, enforce our terms, respond to disputes, or protect our business, customers, and website.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• fulfill orders
• provide support
• maintain business and transaction records
• comply with legal, tax, accounting, or regulatory requirements
• resolve disputes
• enforce our agreements

When personal information is no longer required, we may delete, anonymize, or securely store it as appropriate.

11. Your Choices and Rights

You have rights regarding your personal information, including the right to:

• request access to the personal information we hold about you
• request correction of inaccurate information
• request deletion of your personal information, where applicable
• object to or limit certain processing
• withdraw consent for marketing communications

To make a privacy-related request, please contact us using the details below. We may need to verify your identity before completing certain requests.

12. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of those third parties. We recommend reviewing their privacy policies before providing them with your information.

13. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no system, website, transmission method, or storage method is completely secure. You use the website and submit information at your own risk.

14. International Transfers

POKT currently sells within the UAE. However, some of the service providers we use to operate our website, process payments, store data, provide analytics, or support communications may process information in other jurisdictions.

By using our website, you understand that your information may be processed by third-party service providers in locations outside your country of residence, subject to appropriate operational and contractual safeguards where applicable.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, technical, or business changes.

Any changes will become effective once posted on this website. Your continued use of the website after any update constitutes your acknowledgment of the revised Privacy Policy.

16. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

POKT
Dubai, United Arab Emirates
Email: support@poktofficial.com 
WhatsApp: +971502743234